Repairing and maintaining homes
As well as looking after LMH homes, HMS teams provide repair and maintenance services to other landlord clients, including
Steve Biko Housing Association.
HMS installed heating upgrades to over 500 homes in 2017/18.
total repair jobs
for Steve Biko HA
routine and emergency repairs completed within target time
7 days - average time taken to complete routine repairs
Each job was carefully planned to minimise disruption to customers.
Teams will send a text or email to confirm appointments before arriving on site.
Focus on gas
HMS teams made sure that all 14,561 LMH homes with a gas supply had a valid Landlord Gas Service Record.
Independent specialist Morgan Lambert checks HMS' gas inspection and testing process every year. HMS is proud to rank highest in the country for the last six years for its gas services.